Shipping policy
Everything below is how shipping actually works at PHESIA. Your exact shipping cost and delivery estimate are always shown in the cart, in your own currency, before you pay.
Where we ship
United States and Australia, plus the following countries:
Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.
Before your order ships
Most orders are prepared and dispatched within 1 to 3 business days. Orders placed on a weekend or a public holiday start processing on the next business day.
Occasionally an item has to be restocked before we can send it. If that is going to hold your order up, we email you rather than leave you wondering.
You receive an email with tracking as soon as your parcel is on its way.
How long delivery takes
- United States: 3 to 10 business days after dispatch. Most items ship from a US warehouse and arrive at the faster end of that range; a few ship from an overseas warehouse and sit at the slower end.
- Australia and all other destinations: 4 to 29 business days after dispatch, depending on the country and on which warehouse your items come from.
These are estimates from our carriers, not guarantees. Customs checks, weather and peak periods can add time, and none of that is within our control.
Shipping cost
Standard shipping is a flat rate that is calculated in the cart and shown in your own currency before you pay. Express delivery is offered on Australian orders.
Orders above our free shipping threshold get free standard shipping automatically — you do not need a code. The discount is applied in the cart before you reach the payment step.
Orders that arrive in more than one parcel
If your order contains items held at different warehouses, they may be sent separately and arrive on different days. You are never charged extra for this, and each parcel gets its own tracking.
Duties and import taxes
For orders delivered outside the United States, any import duties, taxes or customs charges are set by the destination country and are payable by the person receiving the parcel. They are not included in what you pay us, and we have no way of calculating them in advance.
Your delivery address
Please check your address carefully at checkout. We can only change an address before the order has been dispatched, so email us immediately if you spot a mistake.
If a parcel comes back to us because the address was wrong or incomplete, we can send it out again, but the cost of that second delivery is payable by you.
Delayed, lost or missing parcels
If tracking has not moved for 10 business days, or tracking says delivered but nothing has arrived, contact us with your order number. We will open a trace with the carrier and follow it through.
Please also check with anyone else at your address and with your building manager or neighbours first — carriers very often leave parcels in a safe place.
Contact
PHESIA — ABN 64 937 600 509
Email: support@phesia.com
