Terms of service

These terms apply to phesia.com and to every order placed through it. By using this website or placing an order you agree to them. Please read them together with our Refund Policy, Shipping Policy and Privacy Policy, which form part of these terms.

Who we are

This store is operated by PHESIA, a registered business name in Australia, ABN 64 937 600 509. In these terms "we", "us" and "our" mean PHESIA, and "you" means the person using the site or placing an order.

You can reach us at support@phesia.com.

Using this website

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.

You agree not to use the site for any unlawful purpose, not to attempt to gain unauthorised access to any part of it, and not to interfere with its normal operation.

Products, descriptions and images

We describe every product as accurately as we can, but colours can look different from one screen to another, and measurements can vary slightly between individual garments.

Product images are provided by our suppliers and are intended to show the style and cut of the item. Sizing information is shown on each product page — please use it, because our return window is short.

Availability is not guaranteed until your order is accepted. Items can sell out between the moment you add them to your cart and the moment you pay.

Prices and payment

All prices are shown in the currency selected on the site and are subject to change without notice. The price that applies to your order is the price shown at the moment you complete checkout.

Payment is taken at the time of purchase. We accept the payment methods displayed at checkout.

We do our best to keep prices and product information accurate. If an item is listed at an obviously incorrect price because of a technical or human error, we may cancel the order and refund you in full rather than fulfil it. We will always contact you first.

Accepting your order

The confirmation email you receive after checkout acknowledges that we have your order. It is not our acceptance of it. Your order is accepted when we dispatch it.

We may refuse or cancel an order — before or after that confirmation — if the item is out of stock, if there was a pricing or description error, if we suspect fraud, or if we cannot deliver to your address. If we do, you are refunded in full.

Delivery, returns and refunds

Delivery is covered by our Shipping Policy. Returns and refunds are covered by our Refund Policy. Both form part of these terms.

Your account

If you create an account, you are responsible for keeping your login details secure and for everything done through your account. Tell us immediately if you think someone else has access to it.

Intellectual property

The PHESIA name, the site design, our written content and our own photography belong to us or to our licensors and may not be copied or reused without written permission.

Reviews and anything you submit

If you send us a review, photo, comment or suggestion, you give us permission to use it in connection with our business. You must own what you send and it must not be unlawful, misleading or offensive. We may remove any submission at any time.

Other websites

This site may link to websites we do not control. We are not responsible for their content or their privacy practices.

Limitation of liability

We provide this website and our products with reasonable care and skill, but we do not promise that the site will always be available or entirely free of errors.

To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of the site or from a delay in delivery. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded, including any rights you have under the consumer law that applies where you live.

Changes to these terms

We may update these terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order.

Governing law

These terms are governed by the laws of New South Wales, Australia. This does not deprive you of the protection of any mandatory consumer law of the country you live in.

Contact

PHESIA — ABN 64 937 600 509
Email: support@phesia.com